Student Success Plan (SSP) is open source case management software that supports student engagement and retention.
How Does SSP Help Improve Student Success?
Student Success Plan (SSP) provides a holistic counseling model for interventions and integrated planning and advising services (IPAS). SSP is designed to improve retention, engagement, academic performance, persistence, graduation rates, and time to degree. Through counseling, web-based support systems, and proactive intervention techniques, students are identified, supported, and monitored. SSP can be used with any targeted population of students, for example, at-risk students or athletes. The software provides case management tools: My Academic Plan (MAP), MyGPS, Main dashboard, Action Plan, Journal, Early Alert, and Accommodation. Data is collected and analyzed to provide reports that allow decisions to be made about future efforts.
Reasons to Implement SSP
- Streamline academic planning and build education plans
- Create self-help tools to connect students with resources that help them overcome challenges to their success
- Improve at-risk student retention and success
- Increase graduation rate of at-risk students
- Implement an integrated Early Alert intervention process
- Enable a web-based counseling case management, with a systematic, comprehensive counseling and intervention process
- Develop and maintain a comprehensive resource of community and college referral sources for addressing student engagement and retention challenges
- Remove barriers between offices that support students
- SSP has been recognized with 11 national awards for process and technology
- SSP is open source software, meaning there are no ongoing licensing or annual maintenance fees
- Third-party vendors are available to assist schools in both the technical implementation and the change-management aspects of implementation
SSP and Learning Analytics
In a learning analytics environment, SSP is used for student intervention management. Once data has been collected, stored, and analyzed to identify at-risk students, advisors connect with students via SSP to offer academic guidance and support.
My Academic Plan (MAP): MAP is a student advising process that combines the characteristics of prescriptive academic advising with the strengths of technology-supported record keeping. From the available course list that is pulled from the institution’s student information system, the advisor and student partner together to map out the individual courses for the student. Once the plan is created, the advisor then has the ability to print or email the MAP to the student. The student also has access to their MAP from MyGPS.
MyGPS: Students can work through a set of questions on their own that will then facilitate a meaningful conversation with the student’s advisor, coach, or counselor around their strengths, challenges, and academic goals. The intake feature helps highlight a student’s challenges so that an action plan can be created to connect students to resources on campus and in their community that will help them overcome these challenges. Students can manage their action items and view their MAP through MyGPS. Reference guides connect students to campus and community resources. Self-help guides are collections of references that advisors can direct students to for additional help.
Main: This tool provides advisors, coaches, or counselors access to student information including academic records. This information assists in effective interactions between intervention staff and students since intervention staff have access to early alert status, history report, student transcripts, GPA, and hours enrolled. This tool offers a complete view of student information; counselors do not need to log in to separate systems to receive the information they need. The Main tool also contains student profiles, allowing counselors to view all concurrent or historical interactions with a specific student, based on the users access level, and what they “need to know”. Student photos can be added to profiles, helping advisors, coaches, or counselors to recognize their students.
Action Plan: The Action Plan is comprised of tasks for students to overcome identified challenges to success. The Action Plan highlights the students’ academic goals and strengths so that the message of the Action Plan is positive. These plans connect students to resources available at the institution and in the community. Reference guides provide a shared knowledge base of support offerings, referrals, tools, and resources, allowing coaches, counselors, and advisors to choose the best available options for students, and create an Action Plan for them to use for the student. Counseling staff have access to all reference guides to add specifically to the student’s Action Plan. The student will access these reference guides as resources in their customized Action Plans. SSP Case Management Tools and Features
Journal: Note taking for advising and counseling professionals. Journaling allows everyone involved to document what has occurred with a student and allows individuals to communicate information about students to each other. Sharing this information allows each individual to build on the work of another, make interactions as seamless as possible, and support the student with the most accurate information.
Early Alert: Early Alerts provide an easy way for faculty to alert student support professionals if they are concerned about a student or need to connect that student to resources on campus. Faculty and advisors, coaches, or counselors work together to engage students who are struggling. Early Alerts promote student success through identification and proactive interventions, including a feedback loop to faculty so they know the outcomes.
Accommodation: Advisors, coaches, or counselors can populate information from the Office of Disability into SSP. The tool is a repository for this information, which highlights what accommodations the institution is required to put into place for the student. Student Documents Advisors, coaches, counselors, and faculty can upload files within student records, and can set confidentiality levels for the files. For example, counseling staff can upload a signed copy of a student’s Action Plan.
Notes: Counseling staff can populate information from other systems into SSP. For example, detailed notes relating to a student’s grades can be viewed in this single location where all imported notes can be reviewed. Caseload Reassignment If an advisor, coach, or counselor leaves the institution, a set of administrative tools helps to reassign the student to a new member of the counseling staff.
Reports and Data: SSP collects data on populations, services provided, referrals made, and student actions. Reports created from this data can be presented to administrators to illustrate the outcomes of efforts and measure improvements in student success and retention. Reports include early alert outcomes, early alert outreach, student task status, and many more. The analysis of these reports and underlying data can influence change, resulting in an even greater positive impact on student success. Each institution will determine what works best for them, their students, and the resources they have available.